Tuesday, March 29, 2016

We need help.


We need your help.

We have seen your help work in the past in so many ways, in your prayers for all of Bodie’s multiple heart surgeries and Dusk’s surgeries and heart attacks. We have seen it work in how quickly you mobilized to come alongside us and rebuild our lives after our house burned down. Today, we need it in a way we never envisioned asking for it. 

We need the power of social media.

As you may know, Dusk had to have both of his hips replaced at the age of 39 due to a bad reaction to 6 days on Prednisone for an inner-ear imbalance. We have not discussed the aftermath of his first surgery on social media, because, to be honest, we have never wanted to publicly disparage the surgeon involved. We understand the power of social media, and have never wanted to use it to disadvantage someone. But we have no choice at this point.

The surgeon who replaced Dusk’s first hip was Jonathan Nissanoff. He represented prior to surgery that he was a Blue Cross PPO Preferred Provider. After the surgery, we were billed from a different office that was NOT a Preferred Provider. His office and our insurance company fought for almost 2 years before coming to an agreement. During that time, Dusk underwent a particularly difficult recovery due to the way the surgery was done (and still has significant pain to this day), and we had tremendous issues dealing with the office, among other problems.  You can read about some of our issues here and here

Some time after the insurance company and the doctor’s office came to their agreement, we were verbally told by the office that our balance was paid. Shortly after that conversation, Dusk updated an already unfavorable Yelp review about Dr. Nissanoff. 

Since that time, we have been sent a cease and desist letter based on the Yelp review, a collections agency has been sent after us for what we believe to be a fabricated balance, and we are now being sued for over $14,000. 

We offered to take down the Yelp review.

The doctor did not budge, claiming the lawsuit has nothing to do with the Yelp review.

Earlier this week, someone else posted a negative Yelp review. We did not write the review. Despite us indicating so, the doctor’s attorney has now subpoenaed Dusk’s IP address as well as the IP address of the negative Yelp reviewer, because they believe they are the same. Even though the case "isn’t about the Yelp review." I wish I was making this up. 

You guys. 
We are being harassed. 
I wish we had money for days to fight all of this off, but, unlike the doctor’s insurance company, we don’t. We are just a family living in Los Angeles, just trying to survive,  trying to make ends meet. A family who has been through way too much already. If you’re new to our blog, you may not be familiar with our story. I’ll summarize it below.

In the last 9 years, Dusk and I have had 7 miscarriages; he had a bad reaction to a week on Prednisone, causing him to need both of his hips replaced at 39 years old; our son was born with a severe heart defect that has required 5 open-heart surgeries, 5 cardiac catheterizations, over 7 months spent in the hospital and countless other procedures (so far); Dusk has had 2 heart attacks and his knees are shot; our house was burglarized and burned down a year later. Oh, and I am looking at surgery for a herniated disc in my back.

(As an aside, I wish I was also making all of that up.)

The doctor knows ALL of this, and is choosing to pursue this lawsuit anyway. It is really beyond unconscionable. His office had the nerve to send the collections agency after us just a few months after our fire, as we were dealing with living in a rental home and trying to inventory the enormous losses in our home. We know he was aware of our situation as we made both his office and the collections agency aware of it.

We have tried being reasonable. We have tried to satisfy him. But it is clear he will not stop. We can’t keep fighting this, either monetarily or emotionally. This has to stop.

We don’t know what else to do other than to spread our story. 

Please help us. 

How you can help:

1. Advocate. 
If you know friends in the Southern California area who are contemplating orthopedic surgery, particularly hip replacement, please steer them elsewhere. We personally recommend Dr. Joel Matta  in Santa Monica. He did Dusk’s second hip surgery and, if we could go back in time, we would have had him do his first. People travel from all over the world to see Dr. Matta. He is an incredibly talented surgeon, his bedside manner is wonderful, and his office is a dream to work with billing wise. Please help your friends and acquaintances avoid finding themselves in the situation we have found ourselves in.

2. Pray. 
Please pray for our family. All of this, culminating in the lawsuit, has brought so much stress into our lives, which are already much more stressful than they need to be. Please pray in particular for Dusk, as his arrhythmias are adrenaline induced and can be exacerbated by stress. It is hard to believe that no cardiac events for years and years – and now 2 in the last year, since all of this harassment has started – is simply a coincidence. At a time when we are trying desperately to identify and eliminate stress inducers, we have no ability to control this one. Please pray for health for all of us.


1 comment:

  1. oh my gosh! I'm so, so sorry, A --- I just cannot believe this!!! Will do everything requested above!